Privacy Policy

1. Data controller

The data controller for personal data collected through this website is HappyTransferMallorca (the Platform).
For any privacy-related query, contact us at info@happytransfermallorca.com.

2. What data we process

We may process the following categories of data:

• Identification and contact data: name, email address, phone number.
• Booking data: date/time, pickup/drop-off, flight details, number of passengers, luggage information, and additional notes you provide.
• Technical browsing data: IP address, device/browser type, cookies, and usage metrics (depending on cookie settings).

3. Purposes and legal bases

We process your data to:

• Manage and confirm transfer bookings and related service support (legal basis: pre-contractual steps and/or contract performance, Art. 6(1)(b) GDPR).
• Coordinate transfer performance with the assigned driver (legal basis: contract performance, Art. 6(1)(b) GDPR).
• Handle enquiries sent through forms or contact channels (legal basis: consent and/or legitimate interest in responding to requests, Art. 6(1)(a) and 6(1)(f) GDPR).
• Comply with legal obligations (tax, accounting, authority requests) (Art. 6(1)(c) GDPR).
• Website analytics and improvement, where applicable (legal basis: consent for cookies, Art. 6(1)(a) GDPR).

4. Data recipients

We may disclose data to:

• Assigned drivers or license holders, only to the extent necessary to perform the transfer.
• Service providers (hosting, email, analytics, tech support), acting as data processors under contract.
• Public authorities where legally required.

We do not sell personal data and do not disclose data for third-party own marketing purposes.

5. International transfers

Some technology providers may be located outside the European Economic Area. In such cases, we apply safeguards required by law (for example, Standard Contractual Clauses or other valid mechanisms).

6. Retention periods

Data is retained:

• For as long as needed to manage the booking and user relationship.
• Then blocked for the legal limitation periods that may apply (for example, tax and commercial obligations).
• Data processed based on consent is kept until consent is withdrawn, or for the period indicated in the cookie policy.

7. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction, and portability, and withdraw consent where applicable, by emailing info@happytransfermallorca.com.

You may also file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

8. Mandatory data fields

Fields marked as mandatory in forms are required to manage your booking or enquiry. If such data is not provided, we may be unable to provide the service properly.

9. Cookies

We use first-party and/or third-party cookies. You can find more details and manage preferences through the cookie banner/settings and your browser settings.

10. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or unlawful disclosure.

11. Changes to this policy

We may update this Privacy Policy to reflect legal or service changes. The current version is always the one published on this page.